For example, if you put in $100, but only want $60 of rewards (via add-ons or tiers, etc.), that $40 is non-refundable. We will not be refunding any money “left over” after choosing rewards. Digital goods cannot be returned, physical goods may be returnable if they haven’t been produced and/or shipped. We will announce that on the Kickstarter as we approach the date.Ī: That will d epend on the items. If you cannot do so, please email us at Am I able to join your BackerKit?Ī: Once a Kickstarter campaign is closed, unless we are running another crowdfunding effort, the BackerKit for that particular campaign is closed.Ī: You will be charged once we lock down and finalize the backerkit. How do I change my mailing address on BackerKit so that I get the items I pledged for?Ī: As long as the option to change your mailing address is not locked because the items may have been shipped already, you can log on to BackerKit and successfully change it.
Q: I've moved/moving soon, so my mailing address won't be the same. Q: How do I change my pledge tier on BackerKit?Ī: If you click on "Update," it'll allow you to change your tier to the amount that you wish. When the BACKER REWARD SURVEY is sent out via email, you will have a chance to provide all of the details we need for your specific rewards, and to select additional. If you don’t have enough credit, you will be prompted to add money to the account to make up the difference. When you select a 'MAKE A LATE PLEDGE' ADD-ON, you are pledging for the same Kickstarter reward package offered during the original campaign.
BackerKit knows how much you have already paid via Kickstarter, which appears as a credit on your account. What can I do about this?Ī: If you have not gotten a BackerKit survey invite, please e-mail us at with the e-mail address you used for your pledge along with the name of the Kickstarter campaign, and we'll get that squared away for you.Ī: The system will allow you to add/remove add-ons, change reward tiers, however you want. Q: I haven't gotten my BackerKit survey yet. If it becomes available, will announce the sale of those physical goods. Q: Would I be able to buy physical goods after a Kickstarter campaign/BackerKit ends?Ī: This is something we will have to discuss with our partners. When the campaign is over and successfully funded, you will be sent a BackerKit survey asking you to confirm your pledge, mailing address and you will be able to select the add-ons you pledged extra money for. Kickstarter survey responses whenever a backer wants to make a change. If you have already pledged to the campaign, there will be a green "Manage My Pledge" button near the top of the page to change your pledge amount. One-click to send the survey invitation through email to each of the backers.
You can update your tier and pledge amount at any time by totaling the amount corresponding to the items you want that are listed on that chart. How do I do this?Ī: For our Kickstarter campaigns, there is a chart posted on the main page of the project listing all available pledge tiers and add-ons. Q: I want to purchase add-ons on one of your Kickstarter campaigns. When the BackerKit emails go out to, you will be able to log in and manage all your rewards there. We will have record of this and BackerKit will know how much money you paid. Q : What happens when the Kickstarter campaign closes?Ī: The credit card number that you entered on Kickstarter will be charged for the amount you pledged when the campaign ends. We will be using this amazing new feature to update you at the beginning and end of each milestone.Here are some frequently asked questions pertaining to our Kickstarter campaigns and on the usage of BackerKit. Kickstarter has released a new feature called “Now and Next”, it is a lightweight product update format aimed at making it easier for creators to share their project’s current status with backers. If you have another email address that you prefer to use, please contact support at. If you used your Facebook credentials to log in to your Kickstarter account, the BackerKit survey is sent to the email address you use for your Facebook account.
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at. We will not lock the orders at least for the next 3 months. After you respond to your survey, you can go back later and change your responses at any time before we close the surveys and get our final counts, we will also be adding more add-ons when they are ready and you will be able to add them.